Lauren, Appreciate the insight! You’re the first person I’ve seen identify the consumer spending problem with mass AI displacement. Ideally, we’ll figure out something more interesting to do with AI than reduce headcount.
This is the part that gets skipped every time, Joel: everyone models the upside and waves the downside straight through. The reminder that your B2C customer is also someone's employee is the one I hadn't framed that way before, and it reshapes the whole margins question. Which of Lauren's three blind spots do leaders push back on hardest when you raise it?
It was a pleasure writing for Leadership in Change, thank you, Joel!
You did an amazing job!
Joel, Thanks for hosting this article!
Lauren, Appreciate the insight! You’re the first person I’ve seen identify the consumer spending problem with mass AI displacement. Ideally, we’ll figure out something more interesting to do with AI than reduce headcount.
Yes, 🙌 @Karen Spinner that stuck out to me too
This is the part that gets skipped every time, Joel: everyone models the upside and waves the downside straight through. The reminder that your B2C customer is also someone's employee is the one I hadn't framed that way before, and it reshapes the whole margins question. Which of Lauren's three blind spots do leaders push back on hardest when you raise it?
The assumptions you skip on the front end are the ones that cost you on the back end.